Privacy Policy KM8 — Your Data Security Is Our Priority

When you register and use the km8 platform, we collect several categories of information to ensure the services we provide run smoothly, securely, and in line with your needs as a member. This data collection is carried out transparently and only for legitimate purposes.

All information you provide must be accurate and up to date. KM8 does not collect any data beyond what is necessary for platform operations and applicable regulatory compliance.

The data we collect is used solely for legitimate platform operations and to deliver the best experience to you. km8 will not use your information for unrelated purposes without your consent.

• Identity verification — verifies that you are a legitimate individual and meet the minimum age requirement of 18 years.
• Transaction processing — handles deposits, withdrawals, and all financial activity in your account.
• Account Security — detects and prevents fraudulent activity, suspicious logins, and unauthorised access.
• Customer Support — helps our team resolve your enquiries and complaints more efficiently.
• Service improvement — analyses usage patterns to continuously improve platform features.
• Promotional communications — sends relevant promotional offers and bonus information, only if you have opted in to receive them.
• Legal compliance — fulfils the reporting and compliance requirements mandated by relevant authorities.

KM8 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in the course of platform operations, there are limited situations where we may need to share data with the following parties:

• Payment providers — banking institutions and payment processors required to securely complete your transactions.
• Game providers — licensed game companies that supply slots, Live Casino, and sports content on our platform.
• KYC verification services — third-party providers that help us verify member identities in accordance with industry standards.
• Legal authorities — government agencies or law enforcement bodies requiring information under a court order or legal obligation.
• Analytics services — technical tools that help us understand platform performance, with data fully anonymised.

All third parties working with KM8 are bound by strict confidentiality agreements and are required to uphold the same high data protection standards we follow.

Protecting your data is more than a promise — it is a technical commitment we deliver on every day. km8 employs multi-layered security to ensure your information remains safe from both external and internal threats at all times.

• All communications between your browser and the KM8 server are protected with SSL 256-bit encryption, the highest industry standard.
• Member passwords are stored in hashed form that cannot be decrypted by anyone, including our own staff.
• Two-factor authentication (2FA) is available and strongly recommended for every account as an added layer of security.
• Our 24/7 monitoring system detects any suspicious activity and responds immediately.
• Penetration testing is conducted regularly by independent security experts to identify and address any vulnerabilities.
• Sensitive data is stored on segregated servers, isolated from the general operating environment.

The km8 platform uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. They help us recognise you on future visits and personalise your experience.

• Essential cookies — required for core platform functions such as login, sessions, and security. Cannot be disabled.
• Performance cookies — collects data on how you use the platform to help us improve our services.
• Functionality cookies — stores your preferences such as language, display settings, and region.
• Analytics cookies — anonymised data is used to understand overall usage trends.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect some features on the km8 platform.

Km8 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, as well as to meet legal obligations, resolve disputes, and enforce our agreements.

• Active account data is retained for the duration your account remains active, plus a 5-year period after account closure.
• Financial transaction records are retained for a minimum of 7 years in accordance with standard financial compliance requirements.
• Activity logs and security data are retained for 2 years for investigation purposes if required.
• KYC documents are retained for the period stipulated by applicable anti-money laundering (AML) regulations.

Once the retention period expires, your data will be securely deleted or anonymised using methods that comply with industry standards.

Km8 fully respects your rights regarding your personal data. You may submit any data-related request at any time by contacting our team.

• Right to access — you may request a copy of all personal data we hold about you.
• Right to Rectification — you may request correction of any inaccurate or outdated information.
• Right to Erasure — in certain circumstances, you may request the deletion of your personal data ("right to be forgotten").
• Right to restrict processing — you may request that we restrict how we process your data under certain circumstances.
• Data Portability Rights — you may request your data in a machine-readable format.
• Right to object — you may object to the processing of your data for specific purposes such as direct marketing.

The km8 platform is strictly for individuals aged 18 years and above. We do not intentionally collect any personal information from minors. If we discover that a child's data has been collected without our knowledge, it will be deleted immediately.

Parents and guardians who discover that their child has registered on the km8 platform are urged to contact us immediately so we can take appropriate action, including account closure and deletion of all related data.

Km8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any significant changes will be communicated to members via their registered email or a prominent notice on the platform.

The "Updated" date at the top of this page will reflect the latest version of this policy. Continued use of the KM8 platform after any amendments are published will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding our Privacy Policy or how we handle your personal data, do not hesitate to contact us. Our dedicated team is available to assist you in both English and Bahasa Malaysia at all times.

• Live Chat — available directly within the KM8 platform and mobile app, 24 hours a day.
• Email — [email protected] (response within 24 business hours).
• FAQ — visit the Frequently Asked Questions for instant answers to common questions.